First Line Connect provides a simple, secure and fast remote assistance to help solving real world problems.
By using this app, a remote assistant can help any user with all sorts of problems that would normally require physical presence, e.g. problems with:
• Technical equipment, like computers, printers, scanners or copy machines
• Infrastructure, like switches, hubs or placement of cables or wires
• Other types of machinery, such as car engines or fuse boxes.
The user, who needs assistance, receives real-time support on the phone or tablet as if the expert was physically present. The user simply points the device camera at any object and the remote assistant will get a visual feed on his screen on which he can write or draw markers, which the user will see immediately on his screen.
Key features:
• Real-time video streaming through remote camera sharing
• Using AR, the remote assistant can write or draw anything on the user’s screen in real-time
• SSL encrypted feed, which provides a safe and secure connection
• Direct (P2P) connection between the user and the remote assistant if possible
First Line Connect is currently free for all, so you can use it both professionally and privately to solve your real-world problems.